GoldenGenie Terms and Conditions

Welcome to GoldenGenie Casino. These terms and conditions govern your use of our website, games, and services. By registering an account and using goldengenie, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our platform. We recommend reading this page carefully before you make your first deposit.

Our Licence and Company Information

At Golden Genie, we operate under Golden Genie LTD of Barge straat 1 and its fully owned subsidiary Golden Genie LTD, Hollandia 24. We hold a Curaçao Master Licence 34389464EU, and we established our brand in 2023 with a primary focus on the United Kingdom market. Our GoldenGenie casino platform is available in English, German, Spanish, French, Italian, Polish, Portuguese, and Swedish, allowing players from various regions to enjoy our services in their preferred language.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We do not accept registrations from residents of Afghanistan, Cuba, Curaçao, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States of America, or Yemen. When you complete the golden genie register process, you agree to provide accurate, current, and complete information about yourself.

• You must create only one account per person, household, and IP address
• We reserve the right to request identity verification documents at any time
• You must keep your golden genie login credentials confidential and secure
• We may suspend or close accounts that violate these terms

Deposits and Withdrawals

We accept a wide range of currencies including GBP, BTC, USDT, LTC, ETH, and DOGE. Our minimum deposit for bonus-related offers is £20, while most other methods start from €15 or equivalent. When you make a goldengenie deposit, you can choose from Visa, Mastercard, Skrill, Neteller, eZeeWallet, Paysafecard, Bank Transfer, and several cryptocurrencies among other options.

For goldengenie withdrawal requests, minimum amounts vary by payment method, with €100 required for bank transfers and crypto withdrawals. Every deposit must be wagered 1x before you can withdraw funds. We may split larger payouts into €5,000 instalments when a single cashout or your lifetime withdrawals reach 5x your total deposits. If your lifetime deposits amount to €200 or less, we may limit your withdrawals to 10x your latest deposit.

We process most withdrawal requests instantly or within one hour for clear submissions, though processing may take up to 48 hours in some cases. We only process withdrawals Monday to Friday. Crypto cashouts are typically the fastest, often completing within minutes after approval, while bank transfers may take 3-10 banking days.

Welcome Bonus and Promotional Terms

Here at GoldenGenie, we offer a generous welcome package worth 950% up to £6,000 plus 175 free spins spread across five deposits. Each stage requires its own code entered before the deposit is made, and each code can only be used once with no expiry date attached.

• Golden Wishes (code GENIE1): 400% up to £2,000 + 100 free spins on Wish Master, minimum deposit £20
• Mystical Treasures (code GENIE2): 200% up to £1,000 + 50 free spins on Wild Wild West, minimum deposit £20
• Secrets of Gold (code GENIE3): 150% up to £1,000 + 25 free spins on Magic Portals, minimum deposit £20
• Magical Riches (code GENIE4): 100% up to £1,000, minimum deposit £20
• Crown of Fortune (code GENIE5): 100% up to £1,000, minimum deposit £20

Our golden genie no deposit bonus policy, where applicable, requires 100x wagering on slots only. For our standard goldengenie bonus offers, wagering requirements are set at 30x the deposit plus bonus amount unless we state otherwise. For example, a £20 GENIE1 deposit grants £100 in bonus funds and a £3,000 wagering target.

While using any active bonus, including our golden genie promo code offers, the maximum bet allowed is £10, and this restriction also applies to Bonus Buy features and gamble functions. Slots contribute 100% towards wagering, table and live games contribute 10%, and baccarat contributes 0%. We allow only one active casino bonus per player at any given time. We may cancel a bonus if your balance falls below €1, and we treat a single bet of 20% or more of the bonus value as irregular play. We reserve the right to reduce the bonus percentage to 25% for players with a disproportionate bonus history.

Ongoing Promotions

Our weekly Book of Tut Megaways offer (code BOOKS4WIN) provides up to 120 goldengenie free spins, with a minimum deposit of £25, usable three times. Our Tuesday Wishes promotion (code BUSTERDAY) offers up to £800 plus 80 free spins on Busters Bones, with a minimum deposit of £50, usable three times. We also provide an Exclusive VIP offer (code TOBEVIP) worth up to £1,500 with a minimum deposit of £100, usable up to 100 times with no expiry date. All promotional times are listed in CET.

Loyalty Program and Coin Shop

At GoldenGenie Casino, we reward our loyal players through our Coin Shop system. We award coins worth 5% of each qualifying deposit, plus 1 coin for every €50 of real cash wagered on eligible games. We also offer extra coins for top placements in selected Spins Castle tournaments. You can exchange these coins in our shop for bonus money, free spins, and selected merchandise. We also run daily and weekly missions with extra rewards upon completion.

Games and Providers

Our GoldenGenie platform features over 3,000 games from more than 50 providers, including Amatic, Aristocrat, Betsoft, EGT, IGT, Microgaming, NetEnt, Novomatic, and Wazdan, among others. When you explore golden genie slots, you'll find Megaways titles, progressive jackpots, Hold & Win mechanics, crash games, and classic table games. Our live casino section, powered by Vivo Gaming, offers golden genie live casino experiences including live blackjack, live roulette, live baccarat, and live poker.

Responsible Gaming and Account Limits

We are committed to promoting responsible gambling practices across our platform. We encourage you to set deposit limits, time-outs, or self-exclusion periods if you feel your gambling activity requires management. You can contact our support team at any time to request these tools.

Customer Support

We provide customer support through email and live chat, available 24/7 in English. You can reach us at support@goldengeniesupport.bet with any questions regarding your goldengenie casino account, bonuses, or technical issues. We aim to respond promptly to all enquiries.

Amendments to These Terms

We reserve the right to amend these terms and conditions at any time without prior notice. We recommend checking this page periodically to stay informed of any changes. Your continued use of our goldengenie casino app or desktop platform after changes are published constitutes your acceptance of the revised terms.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for any losses arising from technical malfunctions, internet connectivity issues, or third-party payment processing delays. By using our services, you accept these risks as part of your agreement with us.